This section provides you with information on the actual apartment and usage instructions for the appliances etc. The sections below include:
The property is fully furnished and equipped. The kitchen is fully stocked with utensils, pots and pans; however, there will be no food on your arrival (due to health and safety reasons).
The living room has a dining table, six chairs and two sofas.
There are two bathrooms including an en-suite of the master bedroom. There is one bath - in the main bathroom - and two showers.
- The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
- The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
- Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
We provide complimentary wireless broadband Internet access, which has unlimited data, so please use this as much as you like. It is high speed at about 6-8Mb.
The access key is provided by the television. To access the internet, please search for available WiFi networks and select the option below. Then enter the key below. NB: This key can also be found on the bottom or rear of the broadband modem:
TO BE ADVISED
Unfortunately we cannot provide assistance with connecting your computer. We have thoroughly tested the connection process and it is very straightforward to use.
We provide active inbound phone lines to our apartments. For billing simplicity, we restrict out-going calls to free numbers only. Examples of this are 0800 and 0845 numbers. You can also call the emergency services on 999 - for emergencies only.
If you wish to make outgoing or international calls, we recommend you purchase a 'calling card'. These can be purchased from a range of shops including most convenience stores and news agents. Certain cars can provide very cheap local and/or international calls. The apartment phone number can be found in the frequently asked question document located in the apartment.
The apartment has a stereo, which can be connected to an iPod or MP3 player. We ask that you please respect the neighbours when listening to music.
Unfortunately, the TV signal in this local area is very temperamental and affects many of the buildings in the neighbourhood. We have tried everything to gain a better picture.
The best picture is viewed using the 'DTV' (digital TV selection) on the remote control.
If when viewing the picture becomes 'pixelated', please move the antennas on the remote aerial to gain a better reception. The upright position generally works better.
Heating is controlled by two main thermostatic controls, in addition to two electric wall mounted heaters. The two wall heaters are in the hallway and the second bedroom.
There is one thermostat behind the kitchen door on the wall next to the fridge. The other one is behind the door in the main bedroom. These are connected and control the whole flat, so if you turn one off the other will be turned off and vice-versa. You simply press the on/off button once, and then adjust the temperature up and down.
There are additional buttons under the panel cover below the main buttons, but these are complex so it is best to avoid these. This is the main heating tool.
-The wall mounted heaters just offer extra heating.
There is limited hot water in the apartment. The showers might run cold if many people shower at the same time. The heater does respond fast though and should refill completely in 20-30 minutes of non-use. The emersion heater can be found in the hallway cupboard. There are two hot water switches that should always be left on.
Also in the hallway cupboard is the fuse box, to the right and up as you look in. There is also a lighting switch for the cupboard on the right on the wall.
The Skyline Suite has two Queen Size beds (one in each bedroom) and two 'foldaway' beds, which are provided upon request of arrival.
If you are using the extra beds, these can be laid out anywhere you like in the apartment.
If you have requested use of the fold away beds, these will be available for your use with bedding and linen provided. The beds are very simple to put out and can be used anywhere in the apartment, wherever is most suitable for your sleeping arrangements. Simply unclip the piece of plastic which holds the bed together, extend the legs until they are stable and place the mattress on top. If you are using the extra beds, these can be laid out anywhere you like in the apartment. One will always be laid out in the master bedroom. The other is folded away in the hallway cupboard for your use. The linen and towels are prepared for this and just need putting on the bed. These are kept in the master bedroom cupboard.
A full set of linen and towels are left for each guest. Please advise us if you wish to have the flat cleaned or the linen changed during your stay. We would be glad to arrange this for you, but please try and give us 48 hours notice. There is a complimentary clean at the end of your stay only.
For costs of this service see Optional Extras section below.
There is spare linen in the cupboard, but we ask that you refrain from using this unless necessary (and please inform us if you do use it so it can be re-stocked).
Towel rails - there is one in each bathroom. The switches to these are located at the back of the washing machine in the hallway cupboard.
The refrigerator, cooker hood and dishwasher switch is located in the kitchen top left hand cabinet. If anything is ever 'not working' please check that these are on!
Oven/Hob - Switch is located to the left of the oven on the rear wall. This also turns on the power to the hob. Hob is simple dials - 4 ring.
Please feel free to use the washing machine and dishwasher during your stay. You will find the washing powder stored in the cupboard below the sink. There is only a washing machine, no dryer. We do have airing racks though in the cupboards to dry your clothes. There is also a Laundromat very close (in the same street) which provides both self service and service washes.
The tablets for the dishwasher are also in the same cupboard, below the kitchen sink.
Dishwasher - Ensure power is on as above. Open door (next to sink), push the on button, push the required temperature, 65degrees, 50 degrees, 35 degrees, Rinse, and simply close the door. Don't forget to load the dishwasher powder (under the sink).
Washing machine/dryer is in the hallway cupboard. Power switch is to the right of the machine. Simply turn it on at the switch.
The power button is the furthest on the left. Next is a button for rinse hold.
Another for ECO, another for Spin 600/1200. The three dials (going left to right) are for the temperature, drying time and setting. All of which are clearly labelled.
Enjoy the use of the fully equipped oven, hob and cooking facilities during your stay. We ask that you are considerate with your cooking and refrain from cooking things which may cause the kitchen and other parts of the apartment to smell for future guests. Examples of this are fish; frying and cooking in fat and spicy foods.
Use as normal. Ensure the red switch is turned on.
The time must be set for the oven to work. Can be any time just press the timer button with the button directly above simultaneously and 12:00 will appear. Two dials on the right of the oven.
One if temperature from 50-250 degrees, and three grill settings, 1,2 ,3. This dial is on the far right. The one next to it is the main dial controlling the oven/grill. Five settings (first one I can't make out but has a drop of water below a star), next is top and bottom oven, next is fan assisted. Next is fan assister and grill, and final one at 10 o'clock is grill.
Two most important things for the oven not working is making sure the power is on and the time is set (as above).
1. Select time
2. Select power (generally use full power).
3. Press start.
Ensure the switch on the wall remains on. Do not turn off.
If you run out of toilet paper in the bathrooms please feel free to help yourself to the supply stored in the kitchen cupboard, below the sink.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper. The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
Any normal refuse will be removed by the cleaners after your departure.
If you need to dispose of a bin bag during your stay, follow these simple instructions:
Take the lift immediately next to the apartment door (there are two but on the one next to the flat goes to the ground floor). Go to the ground floor (Press G). There are two bins as you come out of the lift - place your rubbish here. There are: Recycling (green) and normal refuse (black or grey) bins.
The balcony door is in the master bedroom. To open, turn the handle 90 degrees, GENTLY pull the door towards you so the bottom and top pull out, then slowly and GENTLY slide the door to open. Pulling the handle 180 degrees will tilt the door open. The key should remain in there and is open when the lock is protruding. NOTE: The key needs to remain in the lock - please leave this here otherwise the door will cannot be opened/closed.
We are very happy to accommodate any wheelchair users, and we will do our utmost to accommodate your needs. Please advise us as early as possible if any one of your party has special requirements.
The building does have an elevator able to accommodate a wheelchair however doorways, corridors and bathroom facilities might not be easy to navigate depending on ability.
We take great pride in the condition and high quality of the apartments. We have a strict maintenance regime, and respond to all repairs as soon as possible.
If you notice there is a maintenance requirement or repair during your stay, please inform us as soon as possible. We will attend to the issue promptly. We aim to hinder your stay as little as possible; and also have the apartment in top shape for the next guest.
To notify us of any breakages, repairs or maintenance, please email us at the address below. Please put "MAINTENANCE" in the subject title and ensure to name which apartment and the nature of the problem. Email us at: [email protected]
