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Dockside Apartment Usage and Amenities

This section provides you with information on the actual apartment and usage instructions for the appliances etc.  The sections below include:

What furniture does the flat have, and are utensils and linen provided?

The property is fully furnished and equipped.  The kitchen is fully stocked with utensils, pots and pans; however, there will be no food on your arrival (due to health and safety reasons).

The living room has a dining table, six chairs and two sofas.

There are two bathrooms including an en-suite of the master bedroom.  There is one bath - in the main bathroom - and two showers.

  • The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
  • The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
  • Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.

  • All linen is provided including all bedding and blankets, and towels for the bathrooms.

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Internet

We provide complimentary wireless broadband Internet access, which has unlimited data, so please use this as much as you like.  It is high speed at about 6-8Mb.

The access key can be found close to the television. To access the internet, please search for available WiFi networks and select the option below. This key can also be found on the bottom or rear of the broadband modem:

Unfortunately we cannot provide assistance with connecting your computer.  We have thoroughly tested the connection process and it is very straightforward to use.

Telephone

We provide active inbound phone lines to our apartments. For billing simplicity, we restrict out-going calls to free numbers only. Examples of this are 0800 and 0845 numbers. You can also call the emergency services on 999 - for emergencies only.

If you wish to make outgoing or international calls, we recommend you purchase a 'calling card'. These can be purchased from a range of shops including most convenience stores and news agents. Certain cars can provide very cheap local and/or international calls. The apartment phone number can be found in the frequently asked question document located in the apartment.

Stereo

The apartment has a stereo, which can be connected to an iPod or MP3 player.  We ask that you please respect the neighbours when listening to music.

Heating and hot water

The boiler works on demand and provides instant/continuous hot water. You should not need to alter the settings of this boiler at all.  If you experience problems with heating or hot water, please contact us by phone or email.

The heating is controlled by way of a thermostat which can be found on the wall in the hallway between the two bedrooms.  The apartment is heated via radiators on the walls.  You can adjust the temperature of the apartment by using the thermostat on the wall.  You can adjust individual radiators by twisting the valve which is found on each radiator.

Heating temperature

If you are not getting sufficient heat, then please check that these radiator valves are open first and the thermostat is turned up.

Beds available

The Dockside Blue Apartment has two Double sized beds (one in each bedroom) and two 'foldaway' single beds, which are provided upon request of arrival.  A cot (for a baby) is also available on request.

Linen and Towels

A full set of linen and towels are left for each guest.  Please advise us if you wish to have the flat cleaned or the linen changed during your stay. We would be glad to arrange this for you, but please try and give us 48 hours notice.  There is a complimentary clean at the end of your stay only.

For costs of this service see Optional Extras section below.

There is spare linen in the cupboard, but we ask that you refrain from using this unless necessary (and please inform us if you do use it so it can be re-stocked).

Washing machine & dishwasher

Please feel free to use the washing machine and dishwasher during your stay.  You will find the washing powder stored in the cupboard below the sink. There is only a washing machine, no dryer.  We do have airing racks though in the cupboards to dry your clothes.  There is also a Dry Cleaning facility at the corner of Page Street diagonal to the Mini Showroom.

The tablets for the dishwasher are also in the same cupboard, below the kitchen sink.

Washing/drying machine

Washing powder is found under the sink.  From right hand side on the control panel are:

1. Button to open door

2. ON-OFF and programme selection knob

3. Select spin speed button

4. Select programme and drying time button

5. Delayed start button

6. Options button

7. Start/pause button

The detergent tray is found on the left hand side - place the detergent in here.  Within the tray, the left compartment is for the detergent, the middle is fabric softener, and the right is pre-wash detergent.

Actions:

1. Load the laundry inside

2. Choose the programme

3. Press start button

4. The display shows when the programme will end

Dish washer

1. Place the dishwasher tablet
2. Press ON/OFF button on the right hand side

3. Choose the program on the left hand side
4. Close the door and cycle will start

Power switches for kitchen items:

There are isolating power switches for most of the kitchen appliances.  If one of the appliances aren't working, please check to see that the switch is turned on.

- The dishwasher and washing machine main switches are inside the kitchen cupboard under the sink.

- The fridge and freezer main switches are inside the kitchen cupboard on the left hand side (please DO NOT turn this off)

- The cooker switch is the RED switch is located on the back wall of the kitchen on the left hand side.

-the extractor hoodswitch is in the same place, but is WHITE

Cooker & Oven

Enjoy the use of the fully equipped oven, hob and cooking facilities during your stay. We ask that you are considerate with your cooking and refrain from cooking things which may cause the kitchen and other parts of the apartment to smell for future guests. Examples of this are fish; frying and cooking in fat and spicy foods.

We also ask that you leave all of the pots; pans; cooking utensils, and cooking surfaces in good order for future guests and that you wash up after yourself.

Hob

The hob is a classic electric glass/ceramic hob with four hotplates.  The individual hotplates are controlled by the dials to one side.  There is a extractor hood above this.   Please utilise the hood when cooking.

Microwave Oven

There is a separate microwave.  Use the control panel to select (i) timer on the top, (ii) power selector in the middle and the release button on the bottom.

1. Place the food in

2. Set the power

3. Set the timer and the microwave will start

Big oven (below):

The oven is a multifunction oven with fan and microwave options.

From the left hand side are;

1. Oven switch knob with symbols, from up to down:

Upper and lower heating elements

Grill heating element

Grill heating element + hot air

Fan element + hot air

2. Timer knob

3. Microwave start button + Warning lights

4. Oven thermostat knob

5. Microwave regulating knob

Symbols with orange colour means COMBINED FUNCTIONS + MICROWAVE

FUNCTION

Choose the cooking mark and right temperature

Other items:

There are heated towel rails within the bathrooms.  They have individual controllers on these rails for temperature.

The switches for the bathroom fans are by the bathroom door frame on the top

Balcony door: When the handle is up, the door is locked.  When the handle is down, the door is open.  On the top of the frame from the left side (above the handle) is a little button for ventilation.

The fuse box and boiler are in hallway cupboard

Consumables & Toiletries

If you run out of toilet paper in the bathrooms please feel free to help yourself to the supply stored in the kitchen cupboard, below to the right of the sink.

  • The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
  • The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
  • Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.

  • All linen is provided including all bedding and blankets, and towels for the bathrooms.

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Rubbish

The cleaners will remove any normal refuse after your departure.

If you wish to throw any rubbish away during your stay the bins are located on the ground floor next to the parking area.  Use the lift, go to level '-1'.  From there turn right out the lift and at the end of the parking area is a sign on a door with 'BINS'.  NOTE:  you will need to use your fob key to enter the building again.

Please do not under any circumstances leave your rubbish in the communal hallways.

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Wheelchair access

We are very happy to accommodate any wheelchair users, and we will do our utmost to accommodate your needs.  Please advise us as early as possible if any one of your party has special requirements.

The building does have an elevator able to accommodate a wheelchair; however doorways, corridors and bathroom facilities might not be easy to navigate depending on ability.

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Repairs, breakages, and maintenance

We take great pride in the condition and high quality of the apartments.  We have a strict maintenance regime, and respond to all repairs as soon as possible.

If you notice there is a maintenance requirement or repair during your stay, please inform us as soon as possible.  We will attend to the issue promptly.  We aim to hinder your stay as little as possible; and also have the apartment in top shape for the next guest.

To notify us of any breakages, repairs or maintenance, please email us at the address below.  Please put "MAINTENANCE" in the subject title and ensure to name which apartment and the nature of the problem.  Email us at: [email protected]

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